Vanguard Client Relationship Administrator interview questions

Started with 1 hour phone interview/screen. Lots of STAR questions, questions about financial industry and general interview questions. Went to interview in person, took about 4 hours. Two one on one interviews and a case competition was all it was. Also took a tour of the place. Work culture is strict and you would be on the phone all day for this type of position. Vanguard is very employee focused.

Phase 1: Phone Interview with internal recruiter with general background history and STAR questions. Phase 2: Phone interview with a manager within the department I would be joining. Once again, background and STAR questions. For example, tell me about a time when you dealth with a difficult client. Phase 3: On campus inteviews. There were two two-on-one interviews, one case study that required analyzing a book of business, and a role play of dealing with a client situation. Phase 4: Lunch which was provided by the firm and consisted of a casual conversation with someone who was currently in the role.