I applied through college or university. The process took 4 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Mar 2016
Interview
Applied online, followed by a phone screening with HR. After that first phone interview I was invited to do a second interview on their Scottsdale location. The second interview was longer, first we were greeted by a presentation from HR, followed by a case scenario where we needed to explain how we would solve the problem. The second part of the interview was completed by the normal behavioral type of interview.
Interview questions [1]
Question 1
What was one skill you needed to learn in a short amount of time?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call