I applied online. The process took 3 weeks. I interviewed at Vanguard
Interview
Call interview with the recruiter first
In person interview easy, basic STAR questions and goals questions. Play by play scenario on how to assist a client. Be polite and attentive to detail is key. Knowing basic investment terminology is needed to assess the given scenario and advise the client.
Interview questions [1]
Question 1
What do I know about the company?
Name a situation when you had to deal with a difficult client and how did you resolve it
Name a time when you were faced with unpleasant situation at your workplace and how did you go about handling it ?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call