I applied online. I interviewed at Vanguard (Charlotte, NC)
Interview
Filled out an online interview. Later got a phone interview from someone not in the area. It was a very brief 30 min interview. I feel like everyone gets pass this part no matter how bad you are. After the phone interview the person will tell you if you move on or not. She then sends you an email to fill out and pick out a date where you would meet in person for the 2nd interview. The 2nd interview consist of a break then mini meeting. After the meeting you will be broken up into 2 different interviews. First interview is a behavioral interview nothing too hard. The 2nd part interview is a role playing phone interview given a scenario with a some solutions. I think this is the part where i messed up.
Interview questions [1]
Question 1
No Unexpected questions.. Although for the 2nd part of the interview, do make sure to understand and read everything thoroughly. Make sure you understand the case study and be able to answer the situation with pose and kindness. Remember CUSTOMER FIRST
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
