I applied through college or university. I interviewed at Vanguard
Interview
I got an on campus interview through one of our career fairs. The first round interview was about 45 minutes long and contained a few behavioral questions. Like, "Give me a time when you had to get others to follow you, and how did they react?" I did well enough they had me fly out to Scottsdale, AZ for the second round. Obviously this one was a bit more intense. The first interviewer went over some questions about your resume as well as more behavior questions. The second interviewer went through a case with you, regarding a problem with a current client. It's definitely a bit different having to grasp all the information within a time requirement, and making a key decision for the customer. But definitely relates to the job requirement.
Interview questions [1]
Question 1
Give me a time when you saw an act of cheating/rule breaking occur and what did you do about it?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
