I applied through an employee referral. I interviewed at Vanguard (Malvern, PA) in Jun 2019
Interview
There were phone and in-person interviews. The phone interview lasted 15 minutes and the in-person was approximately 30 minutes. I was called to receive the job offer which I accepted.
Interview questions [1]
Question 1
They asked me about working on the phone with clients.
Two stage interview process but it was good, two people interviewed me at the first stage and last stage was with a senior manager. They seemed friendly but nice. Interview was rather tough.
3 interviews, 2 via phone, 1 via zoom. Were straight forward, and friendly. Mostly asked behavioral and previous work experience questions. Were very clear about the process and follow ups.
Interview questions [1]
Question 1
Tell me about a time you dealt with a customer that was not happy with
I applied online. The process took 4 weeks. I interviewed at Vanguard (London, England) in Jun 2024
Interview
Straightforward and clear with plenty of opportunity to ask questions and understand deliverables of role. Previous experience explored together with transferable skills and opportunities for career progression outlined. Scenarios explored for transferable skills.
Interview questions [1]
Question 1
Give me an example of how you dealt with a difficult customer and addressed their dissatisfaction.
