Verizon Assistant Manager interview questions

I applied online and then they called me for a phone interview with the HR department once you have submitted your resume online they will call and setup and interview. During the interview they go over the pay and benefits and verify that you would be available to work retail hours, attend the training etc. They asked me to tell them about my previous jobs and experience and then we moved on to the standard industry questions tell me about a time when you have a difficult customer or a situation when... How you deal with employees, customer needs and escalations. This lasts for about an hour and then they will tell you if you will be getting an in person interview with the store manager. The store manager will then call to setup an in person interview and basically in this interview they asked all the same questions that were asked in the phone interview the same situational questions and then go over benefits and answer any questions you have about the company.