Verizon Customer Service Representative interview questions

The interview process consisted of three interviews. Two phone interviews with HR department interns and one in person interview with a local store manager at the regional headquarters. The first phone interview took about 30 minutes, was fairly impersonal, looking for the same information entered into the extensive online application, basic behavioral profiling questions and repeated insistence on perfectly accurate information regarding employment history. The second phone interview occurred about two weeks later, lasted about an hour and was a continuation of the scripted behavioral profiling questions. The final interview was in person at the regional HQ and involved little more than a quick chat with a local store manager with one "gotcha" question at the end, lasting a total of 20 minutes, with a 50 minute drive each way. It's pretty easy to guess the type of answers they're looking for during the phone interview, but have the Company Credo in front of you (which part do you identify with most?) and have some good and bad customer service experiences in mind.