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      Verizon

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      Related searches: Verizon reviews | Verizon jobs | Verizon salaries | Verizon benefits | Verizon conversations
      Verizon interviewsVerizon Retail Customer Support interviewsVerizon interview


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      Retail Customer Support Interview

      Dec 27, 2011
      Anonymous Interview Candidate
      No offer
      Negative experience

      Other Retail Customer Support Interview Reviews for Verizon

      Retail Customer Support Interview

      Jan 10, 2013
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      Difficult interview

      Application

      The process took 2 days. I interviewed at Verizon in Nov 2011

      Interview

      I submitted my application and was contacted the next day by a recruiter. The interview was great with the first recruiter. I was set-up for a second interview with another recruiter the next day and it was awful. She literally put-down my seven years of customer service experience and my educational experience, and kept saying I was not answering the questions correctly. She further was negative towards my military experience. She really had an attitude. It was a horrible interview experience.

      Interview questions [2]

      Question 1

      Tell me a time when you had to say no to a customer.
      1 Answer

      Question 2

      Tell me about a time when you had to handle a difficult situation with a customer.
      Answer question
      1

      I applied online. The process took 3 weeks. I interviewed at Verizon

      Interview

      Hiring process went fairly quick. I applied online through Verizon wireless website. I received an email to schedule a phone interview, 12/28. The questions were typical. (Where do you see yourself in 5 years? Why Verizon?) and that took about 45 mins. After the recruter phone interview, I was scheduled for another phone interview with HR on 12/31. They review your resume or qualifications and a few more general interview questions. After that, I got a call from the store manager for a face to face interview, 1/5. That went well and a few days later received a call/email with the official offer.

      Interview questions [1]

      Question 1

      Just be prepared for all the interviews, both phone and in person.
      Answer question