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      Verizon

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      Related searches: Verizon reviews | Verizon jobs | Verizon salaries | Verizon benefits | Verizon conversations
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      Customer Service Representative Interview

      Jan 24, 2017
      Anonymous Interview Candidate
      Rolling Meadows, IL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Verizon (Rolling Meadows, IL)

      Interview

      Standard 2 part interview, applied online, couple days later got an from a email from recruiter to set up a call interview also had to read the Verizon credo before the phone call some questions are basic around that most how you feel about it and what stood out the most. First interview was the phone with the recruiter basically going over my background and mostly "what would you do" type questions, role playing so practice! Couple days later got a call from the same recruiter to process to the next level for a face to face, now here's where it went south, my interview was days before thanksgiving and that's not an excuse but the person who was suppose to interview me didn't show with no type of reason and nobody could get a hold of the person IN the building, so the fact that your own co workers can't find you is a HUGE red flag. So I wasted about 40 mins waiting until they told me to come back and they were gonna contact me to reschedule, ok fine that's fair.. not really. Maybe 4 days later I came back to the office mind you they could only squeeze me in as a 5p interview, btw the latest interview time I've ever heard of but whatever so got over the interview with they companies IT manager he told me would take about 1-2 weeks mostly 1 week to hear back, now this training class was scheduled DEC 13 I did not hear back from anyone until Jan. 2017 like really? After all my follow up calls to the recruiter and follow up emails I did NOT get one single response if I was hired or not like cmon at least communicate isn't that was this company is based on?? Ridiculous! That was another RED FLAG! So I just assume they went with another candidate it's fine but if you're trying to contact me to interview again just to make your quota on hires like no! don't waste my time again. Only reason I knew I didn't get the position was I firmly asked the new recruiter to check my records on my last interview and she said it showed I didn't get picked, so why is it so hard to tell me that a 2 months ago? But anyways be careful with who you get as recruiter you might just not hear back and waste time interviewing.

      Interview questions [1]

      Question 1

      How would you handle a difficult customer?
      Answer question

      Other Customer Service Representative Interview Reviews for Verizon

      Customer Service Representative Interview

      May 26, 2026
      Anonymous Interview Candidate
      Cincinnati, OH
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026

      Interview

      The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.

      Interview questions [1]

      Question 1

      How would you handle an angry or disgruntled customer?
      1 Answer

      Customer Service Representative (CSR) Interview

      Jan 31, 2026
      Anonymous employee
      Hazelwood, MO
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Verizon (Hazelwood, MO)

      Interview

      Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people

      Interview questions [1]

      Question 1

      How I would be an asset to the company
      Answer question

      Customer Service Representative Interview

      Jan 19, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Verizon

      Interview

      Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.

      Interview questions [1]

      Question 1

      Tell us a time where you overcame an obstacle and how
      Answer question

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