I applied online. The process took 2 months. I interviewed at Verizon (New York, NY)
Interview
First you have to take computerized exam. Once you pass that exam, they call you in for an in-person interview. If they like what they hear, they give you a call with the job offer as far as pay, training info, schedule etc. FYI, once you quit your current job to go work for Verizon, the job is not guarantee as you have to go through couple of month training to take yet another test where someone from management is calling in pretending to be a customer and you have to navigate through Verizon computer system and place order, make sure you follow Verizon dialogue and selling process without missing anything if not you will fail test.
Interview questions [1]
Question 1
I was given a scenario like if a customer calls in with a problem, how would you calm that person down and at the same time sell them a product at the end of that call?
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how
