I applied online. The process took 3 weeks. I interviewed at Verizon (Murfreesboro, TN) in May 2013
Interview
First interview was by phone. Touched on work history and a couple of behavioral questions. Interviewer was pleasant. Advanced to next step.
Second step was a assessment test (customer svc skills, multi-tasking & typing skills). Advanced to next step.
Second phone interview, again confirmed work history and answered a lot of customer svc behavioral questions. This interviewer was pleasant but spoke very fast. Advanced to final interview.
This one will be face to face and the hardest. I expect to answer a ton of questions and if they like what I say then the next step will be a background check. After I pass that is when they will make me the offer.
I hope this helps someone & wish me luck!
Interview questions [1]
Question 1
These are just standard CSR questions, but remember to answer in STAR format.
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how
