I applied online. The process took 2 weeks. I interviewed at Verizon (Knoxville, TN) in Aug 2009
Interview
The interview process was lengthy but worth it. It started with a pre-interview by the location manager then a phone interview with HR and then an interview with the DM. All were actually very hard. They asked me very hard questions and really wanted genuine answers and wanted to know that I really wanted to work for the company and wanted a career and not just a temporary job. They gave me a contigent offer. It is contigent upon a thorough background check. I was pretty nervous through the whole process but the location manager really made me comfortable by answering my phone calls through the whole process and keeping me posted about what was next. I have to say that this experience was very meticulous but worth every second. Im so happy to be working for the company. I start training in two weeks.
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how
