I applied online. The process took 2 weeks. I interviewed at Verizon
Interview
Your resume will be reviewed for key words in Customer Service related jobs. Need to have at least 6 months of consistent employment to get hired most cases
1. First interview may be over the phone
2. Interview take a computer assessement where you are to use an interactive customer call to see if you can take calls accurately with a 80% accuracy rate.
3. If you passed the assessement most people are called in to interview with a Supervisor in the Call Center and an HR Rep.
4. Then you will be called for drug screen and background check.
5. Training is about 6 weeks good training.
6. Must pass training tests with 80% or better on online and classroom assessements all test are on computer so the employee needs to go to Youtube to learn basic word and if you have those skills and have patience you should do well.
Interview questions [1]
Question 1
Tell me a time when you had an unreasonable request from a customer and how did you respond. Good answer is Respond positively and never get upset with a customer they are not upset with your they are upset with the situation.
Verizon has a significantly lengthy interview process involving several levels of management. Expect this process to take up to a month. Typically you would start with your direct superior in a tag team setting with their peer.
I applied through other source. The process took 2 months. I interviewed at Verizon (Blue Bell, PA) in Jul 2024
Interview
Took a total of 2 months from first interview to passing the background check. Process consisted of 2 screener interviews. One in person interview with manager and their boss. Final interview afterwards is a virtual interview with the departments President. They asked plenty of situational questions. Study the STAR method for answering interview questions.
I applied online. I interviewed at Verizon in Dec 2022
Interview
45-60 minutes in length. Situational questions based off your experience. "Tell me about a time..." type questions. Interview conducted over blue jeans, so make sure you familiarize yourself with the software prior to interview.Tel
Interview questions [1]
Question 1
Tell us about a time you disagreed with a supervisor.
