After I applied on line, I received an email asking me to choose a date and time for phone interview. I was then interviewed by phone for 30 minutes. Then I received an email asking me to choose a date and time from the selection for on site assessment. This was about a week later at their offices. The assessment was about 90 minutes long. It tested various customer service skills and included audio, visual and typing skills. I was then informed that I passed that test and if I have time they can do my 1:1 interview there and then. I had a great interview, so I thought, but they then took over a week to reject me!! the interviewer told me over 1000 had applied and there were 12 jobs!!

The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.