I applied online. The process took 3 days. I interviewed at Verizon (Elgin, IL) in Mar 2011
Interview
Hi, I am currently going through the hiring process to become a Customer Service Rep for Verizon wireless and I wanted to share my experience so far. I completed the online application on Monday 03/14/11 @ 4am. I received a email from verizon @9am stating they wanted to set up a phone interview. I called and my phone interview was scheduled for Wednesday 03/16/11 @11am. The phone interview was harmless and the interviewer spent most of the time explaining the job expectations. Once the interview was concluded he told me I was invited to take the skills assesment test and someone would call me. I received a call later that same day and my assesment test was scheduled for today Wed. 03/23/11. I was told if I passed the part of the process I might receive a interview the same day.....I passed, but they did not have any interviews for today so I have to go back tomorrow Thurs. 03/24/11. I will keep you all updated on my progress.
Interview questions [2]
Question 1
"explain a time when you had to deal with a company policy change that either your weren't aware of or you didn't understand completely".
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how
