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      Visa Inc.

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      Global Customer Service Associate Interview

      Mar 1, 2016
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Visa Inc. (Austin, TX) in Feb 2015

      Interview

      It was basically behavioral questions from previous experiences but during the interviewing process we were able to input any additional information to give the interviewer a people person perspective of the individual. Even though it was a conversational interview as well, it gave me the time to also interview my possible manager. I wanted to get a feel for her just to see if she would be someone I would love working for in the long run. She offered insight of Visa's image and how she saw her team as a whole.

      Interview questions [1]

      Question 1

      Describe a time when you had to overcome a difficult customer on the phone and how did I handle it.
      Answer question