I applied online. The process took 2 weeks. I interviewed at Vrbo (Austin, TX) in Feb 2015
Interview
There was a telephone interview with a recruiter, followed by an on-site interview with two individuals from the department. The interview was pretty standard for the type of position. They ask about how you handle upset customers and how have you overcome difficulties with co-workers or managers in the past. They basically probe your personality to see if you are friendly and malleable enough to work in a customer support environment. There may have been a few minor technical competency questions too. I had a call and offer from the recruiter the next day.
Interview questions [1]
Question 1
At what point would you escalate a customer to a lead, supervisor or manager?
I applied online. I interviewed at Vrbo in Jan 2023
Interview
They had us come on for a hiring event. Everyone who organized it was very helpful. They had current employees talk to us about the work culture, environment and everything else.
I applied through an employee referral. The process took 2 months. I interviewed at Vrbo (Austin, TX) in Dec 2017
Interview
They start in a room will other applicants and employees, free food and stuff. Then they call you into individual rooms with the interviewer. The interviewer is usually very laid back and relaxed, if you do the same you will be ok.
Interview questions [4]
Question 1
How has your previous job helped you prepare for a position like this?
I applied through an employee referral. I interviewed at Vrbo (London, England) in Aug 2017
Interview
After 5 weeks of applying was sent a mail with date/time for interview, tried to call the company to confirm but no response. Keen to understand how I identified the problem
