WM Customer Service Representative CSR interview questions
Updated Feb 4, 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 7%Employee ReferralEmployee Referral
- 4%OtherOther
- 4%In PersonIn Person
- 3%RecruiterRecruiter
- 3%Staffing AgencyStaffing Agency
Interview search
82 interviews
WM interviews FAQs
- Customer Service Representative CSR applicants have rated the interview process at WM with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 52% positive. To compare, the company-average is 55.1% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative CSR roles take an average of 17 days to get hired, when considering 77 user submitted interviews for this role. To compare, the hiring process at WM overall takes an average of 22 days.
- Common stages of the interview process at WM as a Customer Service Representative CSR according to 77 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 15%
Drug test: 14%
Background check: 14%
Skills test: 9%
Group panel interview: 7%
Personality test: 5%
Presentation: 5%
IQ intelligence test: 3%
Other: 1%
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