Customer Success Manager (CSM) applicants have rated the interview process at WTW with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
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Overall conversational. Good dialogue going back and forth between the two customer success managers and I, lots of Q+A with focused technical and specific questions and scenarios that occur in that specific position
Interview questions [1]
Question 1
How would you handle a scenario with a customer who received a mistake that was yours or another internal members fault?