Online application can be difficult to get through, then Telephone interview, then Group interview at first then one on one with area manager, competency based questions around the role. Team work, complaint handling, different types of customer

After applying for the role of Assistant manager, I received an email confirmation,saying I was short listed. About a week later I recieved a second email asking me to take their assessment which I took online. After I completed the tests, I received an invitation for the interview. I then went to an in-person interview panel.