Walmart Customer Service Representative interview questions
Updated May 12, 2026Difficulty
Easy
Experience
Very positive
How others got an interview
- 9%In PersonIn Person
- 6%Employee ReferralEmployee Referral
- 2%OtherOther
- 1%Campus RecruitingCampus Recruiting
- 1%RecruiterRecruiter
Interview search
257 interviews
Walmart interviews FAQs
- Customer Service Representative applicants have rated the interview process at Walmart with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 62.1% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 162 user submitted interviews for this role. To compare, the hiring process at Walmart overall takes an average of 13 days.
- Common stages of the interview process at Walmart as a Customer Service Representative according to 162 Glassdoor interviews include:
One on one interview: 19%
Background check: 16%
Skills test: 14%
Drug test: 13%
Phone interview: 12%
Personality test: 8%
Presentation: 6%
Group panel interview: 6%
IQ intelligence test: 5%
Other: 2%
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