the interview process was very straightforward and simple. they asked star method questions about experience and took time to throughly answer any questions I may have had. Very easy process
I applied through an employee referral. The process took 4 days. I interviewed at Wayfair (Orem, UT) in May 2018
Interview
Phone interview was very pleasant with basic interview questions. Did the assessment before the interview and it was a little over an hour long, and is timed. It wasn't too hard but just takes time to complete.
Interview questions [1]
Question 1
Name a time when you dealt with an irate customer?
It was fine, the person who interviewed me was lovely. Explained the role well, and very human. Took an interest in me and my skills, and didn't wait long to contact me to offer the role.
Interview questions [1]
Question 1
Name me a time when you gave great customer service
The process took 1 week. I interviewed at Wayfair (Denver, CO) in Jun 2025
Interview
Two interviews. First was a phone screen with HR. Second was a 45 minute interview with two sales manager.
Overall, very friendly and the interview was conversational.
This interview took about 1 week in total,
Interview questions [1]
Question 1
Tell us about a time you had a challenging customer and how you improved their experience to earn their more of their business.
