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      Wayfair

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      Virtual Customer Service Manager Interview

      May 15, 2018
      Anonymous Interview Candidate
      Wichita Falls, TX

      Other Virtual Customer Service Manager Interview Reviews for Wayfair

      Virtual Customer Service Manager Interview

      Nov 17, 2018
      Anonymous employee
      Lakeland, FL
      Accepted offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Wayfair (Wichita Falls, TX) in May 2018

      Interview

      The person I interviewed with did not have very much information other than their WAH program is very new and not a long term project. Their responses to specific questions regarding how many employees they currently have working from home was very evasive.

      Interview questions [2]

      Question 1

      Why did I want to work from home
      1 Answer

      Question 2

      From the information I gained from the person conducting the interview is that their WAH program may be an experiment and not a long term program.
      1 Answer
      2
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Wayfair (Lakeland, FL) in Oct 2018

      Interview

      My first interview was over the phone with a Recruiter to determine my experience level with leading teams working from home. I was then scheduled for a 30 minute panel interview with a Manager and Senior Manager via a Google Hangout session. After receiving positive feedback from this interview, the Recruiter followed up with me to check my references. Once my reference checks were completed, I was scheduled for a second 30 minute Google Hangout interview with another Senior Manager. Following this round, I was scheduled for a final 30 minute Google Hangout interview with a Director. I received an offer via phone about 10 days later. The Recruiter was good to keep me updated on my status throughout the entire process and everyone I spoke with was extremely friendly.

      Interview questions [1]

      Question 1

      How do you keep your team engaged in a virtual setting?
      Answer question