The process took 3 weeks. I interviewed at Wells Fargo (Boulder, CO) in Oct 2011
Interview
Applied online. Had to take a short quiz. Followed by a short phone interview with two generic questions. Attended a group interview at a branch in Broomfield of about 8 people. The HR director scheduled me for an interview with the managers at a branch. The interview went really well until we realized that it was for a full-time position. I didn't get the job because I'm still a student and didn't have the time but I was told because the managers liked me so much they would forward my info to another branch. After a week, I got another interview again at a different branch. Repeated the exact same process. All of this for a part time teller position. What a joke, the HR director mistakenly sent me to a full-time interview. I did not receive an offer.
Interview questions [1]
Question 1
Describe a time you went above and beyond in your previous work experience?
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it