I applied online. The process took 2 weeks. I interviewed at Wells Fargo in Jul 2014
Interview
Applied online to multiple listings, took "evaluation" and was cleared for initial interview each time, but received emails stating no interview times were available every time I applied, with a warning that positions fill quickly so there may not ever be an interview time available. Even if I completed the application, evaluation and went to schedule my interview within minutes, always was told no times available. Finally had a recruiter call me to see if I was still interested in interviewing and we scheduled a time for an initial phone interview/screening. Once that was completed she moved me on to schedule with the hiring manager, but that scheduling took another week and then the interview was rescheduled anyway. Finally had my interview with both the branch manager and teller coordinator.
Interview questions [1]
Question 1
I don't think there were any really unexpected questions, the recruiters send a "how to interview" document so really read that. They expect you to give examples of how you reacted and handeled specific types of situtations while at your last company. Have details ready and be comfortable.
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it