I applied through a recruiter. The process took 3 days. I interviewed at Wells Fargo (Birmingham, AL) in Jan 2015
Interview
STAR Format- Two Interviewers ask scenario based questions and then write down your reply in detail and later grade it based on the STAR format. The questions were all based on customer service and sales scenarios. They want detailed answers showcasing customer service skills and also the ability to incorporate sales. If at all possible, always bring your answer around to incorporate sales somehow, either how you were able to bring up products to the customer or how your answer could lead to introducing products to the customer, etc. Remember, sales AND customer service, not one or the other.
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it