I applied online. The process took 4 weeks. I interviewed at Wells Fargo (Miami, FL) in May 2013
Interview
It was very long. I waited two weeks in between each process, they're was about two interviews i had to do then a dog test and after that was the long 2 week training. The first interview is with a group of about 25 people and then whoever moved forward gets to meet the district manager and then gets assigned to the bank location they desire
Interview questions [1]
Question 1
Describe a time when you went above and beyond to help a customer
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it