It'll be three interviews, the first should come directly from HR which is a general personality screen. Be happy and optimistic as they carry a lot of weight sometimes above the actual department you are interviewing with. The second will be skills based depending on which department you are interviewing for. Your mileage may vary. Third interview means you've basically got the job, it's an opportunity for HR to follow up with anything that your background check turned up and to schedule a drug screen. Key points: WLS hires largely based on personality, skills are good but won't win you the job. At the company level they believe that they can train you in any skills you need but they can't train their desired traits which are:Genuine desire to serve, high empathy, self motivated, and remember to smile even on the phone.