Applied online, contacted by phone to come in for first interview with the Assoc. Team Leader (ATL), Customer Service. Interview was 1:1 in the cafe. Questions loosely followed a written script. ATL wrote down some of my responses. Questions were mostly focused on relevant customer service experience (I have over 10 years) and general knowledge about WFM. Very important is your availability during store hours (I was available all shifts/all days). At the end of the interview he invited me to come back the next day to meet with the Team Leader, Customer Service and he explained that WFM has a 3 step interview process. The second interview was 1:1 with the Team Leader (TL) in the cafe. He also had a script but didn't really use it. TL didn't write down any of my responses and I believe he had made up his mind almost instantly, which is unfortunate. Neither interviewer had read my application or resume in advance, be prepared to give your 2 minute elevator speech if you want to showcase your experience. The TL on the second interview asked a few questions about customer service, your best/your worst experience with a customer, what defines excellent customer service? and a little bit about WFM. Mostly wanted to know practical information such as: Can you lift 50 lbs? Can you work by the door in the cold? Can you stand for the entire shift? Can you attend our 6 am meetings once per month? Are you willing to flex into other areas in the store? Are you able to work inventory? (I responded affirmatively to all questions). TL told me they would contact me for 3rd interview with the Asst. Store Leader if they were interested, but apparently he wasn't. The next day I received a message from another employee that the position was to be filled by another candidate. No other feedback was given. My impression is that you should focus on "clicking" with the interviewer's personality. It's possible he wanted a younger candidate.?