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      Customer Service Manager (CSM) Interview

      Jul 17, 2023
      Anonymous employee
      Prague
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Wrike (Prague)

      Interview

      1. Long process - very many calls before the final decision has been made 2. Logic Test - back in the day (not applicable anymore) was the worst thing to do when you dont even know if you passed or not 3. 5-6 rounds in total

      Interview questions [1]

      Question 1

      General questions about Success example and more related to managing difficult situations with clients
      Answer question
      avatar
      Wrike response
      2y
      Thank you for providing feedback on your interview experience. We understand from your experience that the lengthy process involving multiple calls may have seemed daunting. The intention behind this thorough approach is to fully understand a candidate's suitability for the role and ensure we are making the best decision both for you and the company. In relation to the Logic Test, we appreciate your honest feedback. It's crucial that our assessment tools serve effectively in selecting the right talent and ensuring a pleasant experience for our candidates. Rest assured, we are currently in the process of reviewing our entire recruitment process, including this test, as we strive for continuous improvement. We truly appreciate your patience throughout the interview process, and we are excited about your acceptance of the offer. We are looking forward to benefiting from your skills and experience. Welcome to the Wrike team!