I applied online. The process took 3 weeks. I interviewed at Yelp (Scottsdale, AZ) in Oct 2015
Interview
A recruiter will reach out to do a phone screen followed by a phone interview with a senior manager. The next step was a second interview with a hiring manager. During both interview's I was asked to do role plays with the managers showing how you can retain the customer and show you know how to ask the right questions.
Interview questions [1]
Question 1
The Owner of Joe's Pizza calls in and wants to cancel the company's yelp advertising. Try to retain the business.
Standard filtering/fluff questions followed by a Mock sales pitch. It was not very different from other Sales/CS roles that I have applied to. It was not very difficult or novel at all.
Interview questions [1]
Question 1
What is you greatest strength and you greatest weakness?
Easy. Just read job description and discuss with confidence what you will bring to improve the job and how much you are willing to learn to fill any gap in your resume.
Interview questions [1]
Question 1
Why are you interested in applying for this position?
I applied online. The process took 2 days. I interviewed at Yelp
Interview
I just had a quick screening call, and it was really focused on sales, more than on customer service. Cold calling is a big part of the role, and commissions don’t start until about 6 months in.