I applied online. The process took 3 weeks. I interviewed at Yelp (Chicago, IL) in Sep 2015
Interview
I submitted my resume on their website and heard back from them later that week via email. I emailed with two different people to set up a phone interview. The phone interview went great, the person conducting it was friendly and affable, I thought I did well with the questions, and they seemed excited to set up an in person interview. The earliest they could see me for an interview was two weeks later which seemed odd but I went ahead and scheduled it anyway. When I went the people at the front desk and the employee that gave me a tour of the office were very friendly, but I was less enthused about the actual interview. It went exactly as described by other reviewers here, I met with two people, one right after the other, and they asked very similar questions. One played very friendly, the other played more of a hardass. I think they know that people use glassdoor and formulate their answers in advance though because I gave what I thought were great well thought out answers to their questions and they just seemed dissatisfied but would not give me more concrete feedback.
Interview questions [1]
Question 1
What was one time you had to convince someone to do something they were reluctant about?
Easy. Just read job description and discuss with confidence what you will bring to improve the job and how much you are willing to learn to fill any gap in your resume.
Interview questions [1]
Question 1
Why are you interested in applying for this position?
I applied online. The process took 2 days. I interviewed at Yelp
Interview
I just had a quick screening call, and it was really focused on sales, more than on customer service. Cold calling is a big part of the role, and commissions don’t start until about 6 months in.
I applied through a recruiter. The process took 1 day. I interviewed at Yelp
Interview
the interview was a thorough process and detailed. the recruiter went through the entire job role in detail. She warned me that this role was mainly dealing with upset customers and that I was expected to keep them as members of yelp business when they had concerns about the program and wanted to opt out.
Interview questions [1]
Question 1
What would you do if you encountered technical difficulties?