Yelp Customer Service Representative (CSR) interview questions

The process was a little different for me as I moved across the country for the job. So I had one phone interview and one Skype interview. When they ask you to interview, they send you the information that you need to speak to in the phone interview. READ IT! It's not an impossible interview, but they want to know that you're taking it seriously so you'll need to prepare a lot. At the end of the interview they'll give you feedback and ask you to Skype interview/come in in person. Remember that feedback because they're going to ask you about it again and see if you can implement it. Get ready for some role plays. Don't be intimidated by them as they don't expect you to know everything. They want to know that you can take criticism and grow from it and be resilient. If you don't know how to react in a role play, ask open ended questions (tell me more about what's going on, walk me through what you're feeling, etc). You'll knock their socks off with those! My biggest downfall in the role plays was that I talked too much because I was so nervous. Take a deep breath, relax, and shut up when you've said enough and be okay with silence. When in doubt--ask questions.