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      Customer Care Advocate Interview

      Feb 29, 2016
      Anonymous Interview Candidate
      No offer
      Neutral experience

      Other Customer Care Advocate Interview Reviews for Zillow

      Customer Care Advocate Interview

      Apr 16, 2021
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      Average interview

      Application

      I applied online. I interviewed at Zillow

      Interview

      got the email for phone screen interview, and I confirmed the phone interview, set up the Phone interview - phone interview was about 20 minute long, process was nice and smooth - didn't get it.

      Interview questions [1]

      Question 1

      why do you want to work at zillow
      Answer question

      I applied online. I interviewed at Zillow in Apr 2021

      Interview

      Interview process started with a 30 minute initial phone call screen with recruiter, asking behavioral questions and situational questions. Next step was an hour and a half Zoom interview with the team.

      Interview questions [1]

      Question 1

      In your current role how are you measured by metrics? What makes you successful? Can you tell me about a time when you had to tell a customer no, how did you go about this?
      1 Answer
      avatar
      Zillow response
      5y
      I'm sorry to hear that you didn't have a positive interview experience with us. If you're open to providing additional feedback, I would love to hear from you. -Annie Rihn, VP of Recruiting | annie@zillowgroup.com