What is your understanding of what the initial enquiries advisor is?
Adviser Interview Questions
1,404 adviser interview questions shared by candidates
How do you work under stress?
Describe a situation where you had to influence a customer and change their way of thinking (can't remember the exact wording, but to this effect)
How would you handle a customer who you believe is stealing.
Do you know what do we do as customer adviser
Where am I based? Can I do an internet speed test?
how do you see yourself in 5 years?
They will ask a couple of questions about your insurance, claims, motor knowledge etc. but these are not assessed.
They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.
Have you ever recommended a product or service to a customer and what was the outcome
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