Be prepared for alot of scenario questions. Tell me a time when you had to deal with a difficult customer. Tell me a time when you had to coach an associate on something you saw that was unethical and you knew was wrong. Every question they will expect you yo answer with the situation, the behavior you exhibited and the outcome.
How do you develop and coach your employees? How would you rank these three important facors: Customer Service, Operations, Sales? A
What do you do to prepare for your day as an AM?
Asked fairly typical questions during the interview; what is your weakness, how do you over come a problem, ect.
Sales experience
One thing they had me do that was a little different, was have me do a role play with a mildly combatant teller who had been making mistakes with customer accounts.
What are your strengths and weaknesses?
If I were a customer and I read something about Bank of America in the newspaper or online, how would you explain things to me if I felt uneasy about what I read?
If I was a customer coming into your branch and notice you are short staffed and don't have that many tellers, but yet another financial insituation down the street is fully staffed with many tellers, how would you explain it to me?
Tell me about a time you had an upset customer, and what actions did you take to ensure the customer left happy?
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