Describe how you handle yourself when a customer refuses to calm down or its irate towards you.
Associate Agent Interview Questions
40,851 associate agent interview questions shared by candidates
I was asked to relate all my answers based on my actual experience identifying the Action, Solution and Outcome.. The difficult part is to answer a subjective question from your actual experience which Administration/Executive assistance from my side and relating it to the question being asked which are mostly relating to Sales. It's not easy to connect to such, so it took me awhile to organize my thoughts before answering...but during the course of interview, i was interrupted many times by the interviewer, that i need to answer faster and that i need to be brief in my answers. The fact remains, it's not easy to connect administration experience to sales experience with consideration to it's actions, solution and outcome.
What kind of difficult guest you face ever
How do I fell about working commision?
What are shipping documents ?
Send money
What are your thoughts about our Company ?
The questions were not really difficult. There were situational questions (tell me a time when you...) I did not however, expect 4 interviews for an entry-level job, but I guess that is how they get the best candidates, by getting to know the applicant.
How would I handle a customer yelling at me?
In a very irritable tone that implied I was taking up too much of their precious time already, I was asked "Well? When did you submit [your resume]?"
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