Associates work as part of a team to provide customers or clients with the service they need. They often have face-to-face interactions with customers and use people skills to ensure they have a positive experience. Associates are often the first point of contact for customers and need good communication and interpersonal skills.
Problem Solving questions from the Recruiter: 1) What is 20% of 120? 2) What is 2/3 of 210? Problem Solving question from the Manager: 3) If company A has a budget of $5,000 per month for 20,000 clicks and company B has a budget of $6,000 per month for 35,000 clicks, which company is paying more?
What is your greatest weakness?
They asked mostly "tell me about a time when.." questions
Case study question can be very challenging, be prepared to think fast and accurate with your numbers, no calcs allowed.
Are you comfortable with phone support as well as chat support?
How would you deal with an irate client?
What would you do if your manager was leaking company confidential information?
They asked to explain the recent project that in have worked on. (Which took 20 minutes ) then They focused on the skills i had mentioned in the resume. i was asked to grade myself in those skills
What would you do if you saw/heard one of your co-workers releasing confidential client information?
Tell us about a time you did not get along with someone.
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