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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,187 attendant interview questions shared by candidates

what would you do if there is a handicapped person in the emergency exit row and you have to change him place? Why Air Canada Should hire you? Tell me about a time that you gave customer service from frustrated to satisfaction
avatar

Flight Attendant

Interviewed at Air Canada

3.2★
Jan 9, 2017

what would you do if there is a handicapped person in the emergency exit row and you have to change him place? Why Air Canada Should hire you? Tell me about a time that you gave customer service from frustrated to satisfaction

-Why do you want to be a flight attendant? - Describe a difficult situation and how did you resolve it (work, school or personal)? - Why do you want to be a flight attendant at Frontier Airlines? - Describe the roles of a flight attendant.
avatar

Flight Attendant

Interviewed at Frontier Airlines

2.6★
Feb 28, 2017

-Why do you want to be a flight attendant? - Describe a difficult situation and how did you resolve it (work, school or personal)? - Why do you want to be a flight attendant at Frontier Airlines? - Describe the roles of a flight attendant.

Tell me about a time where you experienced conflict with a guest. Tell us about yourself. Why did you decide to become a flight attendant? What are your career goals? Why are you leaving your current position? Why United Airlines? Tell me about a time when you experienced conflict with a co-worker. Tell me a time where you experienced a difficult situation with a guest and how did you resolve it. The role-playing part included reading an announcement where you had to tell passengers to put away their electronics and cell phone devices and the recruiter pretended she was an unruly passenger who didn't want to listen. Then you have to pretend to be the flight attendant and resolve the situation.
avatar

Flight Attendant

Interviewed at United Airlines

3.8★
Mar 24, 2016

Tell me about a time where you experienced conflict with a guest. Tell us about yourself. Why did you decide to become a flight attendant? What are your career goals? Why are you leaving your current position? Why United Airlines? Tell me about a time when you experienced conflict with a co-worker. Tell me a time where you experienced a difficult situation with a guest and how did you resolve it. The role-playing part included reading an announcement where you had to tell passengers to put away their electronics and cell phone devices and the recruiter pretended she was an unruly passenger who didn't want to listen. Then you have to pretend to be the flight attendant and resolve the situation.

just went through the questions posted here, I am 100% sure all the questions are here, I answered in STAR method (also learned from here). **** now I have another question, does anyone will fly to Atlanta, GA before or recently or maybe in the future????***** My schedule is flying to Atlanta on Sep 25, and will have interview on 26th. I hope we can talk about the booking issue of overnight hotel and how to get to the Delta's Corp office next day early morning. Many thanks in ad!!!!
avatar

Flight Attendant Interview

Interviewed at Delta Air Lines

4.2★
Sep 5, 2016

just went through the questions posted here, I am 100% sure all the questions are here, I answered in STAR method (also learned from here). **** now I have another question, does anyone will fly to Atlanta, GA before or recently or maybe in the future????***** My schedule is flying to Atlanta on Sep 25, and will have interview on 26th. I hope we can talk about the booking issue of overnight hotel and how to get to the Delta's Corp office next day early morning. Many thanks in ad!!!!

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