You are on a flight, and the senior FA approaches you and tells you that you are not selling enough because you are talking too much. How do you handle this?
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,187 attendant interview questions shared by candidates
How do you deal with difficult people?
Do you have a criminal record?.
Had some confusion with introduction, just introduced myself went into my spiel of my customer service experience and how has it prepared me.
Two passengers are getting into an argument because one passenger is complaining about a reclined seat hurting their legs, what would you do?
Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
Name a time you went over and above?
All questions are listed on this website - definitely prepare and utilize this awesome resource if you haven't completed the video interview.
Name a time you had to deal with a policy change?
What are the good qualities of a flight attendant?
Viewing 201 - 210 interview questions
See Interview Questions for Similar Jobs
Parking CashierMeat ClerkParking AttendantNight Crew ClerkApprentice Meat CutterValet Parking AttendantBaker OvernightGas Station AttendantDishwasher Prep CookOff Licence Store AssistantHardlines Team MemberBusser DishwasherGrocery Night ClerkOvernight BakerParking Garage AttendantJourneyman Meat CutterLine Cook Prep CookGuest Service Team Member Cashier