Attendant Interview Questions

Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,187 attendant interview questions shared by candidates

what would you do if you see a co worker stealing and you are sure they are stealing? ( STAR couldnt be applied to this because once I told my Manager it would be in his hands to decide the results of the situation.)
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Flight Attendant

Interviewed at Delta Air Lines

4.2
Aug 7, 2016

what would you do if you see a co worker stealing and you are sure they are stealing? ( STAR couldnt be applied to this because once I told my Manager it would be in his hands to decide the results of the situation.)

What is your proudest moment? Why did you apply at AA? What was your best customer service experience? What can I bring to the company? How has your past job experience prepared you to be a flight attendant for AA?
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American Airlines Flight Attendant

Interviewed at American Airlines

3.6
Jan 26, 2016

What is your proudest moment? Why did you apply at AA? What was your best customer service experience? What can I bring to the company? How has your past job experience prepared you to be a flight attendant for AA?

During the group interviews we were split into pairs and asked a scenario question..I don't believe there was a right or wrong answer just how you would handle the situation the best. Then we were asked how to relate one of Allegiant's core values to a situation in our life. After that we waited to see if we moved on to the One-on-One interviews. During this One-on-One I was asked about my strengths and weeknesses, about an emergency situation I have expereinced and how I handled it and about a complicated situation I had at my job and how I handled it. Again no wrong answers. Just be honest and genuine! BE YOURSELF!!!! :-)
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Flight Attendant

Interviewed at Allegiant Air

4.2
Nov 18, 2016

During the group interviews we were split into pairs and asked a scenario question..I don't believe there was a right or wrong answer just how you would handle the situation the best. Then we were asked how to relate one of Allegiant's core values to a situation in our life. After that we waited to see if we moved on to the One-on-One interviews. During this One-on-One I was asked about my strengths and weeknesses, about an emergency situation I have expereinced and how I handled it and about a complicated situation I had at my job and how I handled it. Again no wrong answers. Just be honest and genuine! BE YOURSELF!!!! :-)

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