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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,187 attendant interview questions shared by candidates

The interview took about 25 minutes. Discuss an emergency situation you have been in and how you handled it: Why a FA over any other position within Southwest? Why Southwest Airlines? Why be a FA? Why do you wish to leave your current employer? What makes you a better candidate than the others applying?
avatar

Flight Attendant

Interviewed at Southwest Airlines

3.9★
Oct 12, 2016

The interview took about 25 minutes. Discuss an emergency situation you have been in and how you handled it: Why a FA over any other position within Southwest? Why Southwest Airlines? Why be a FA? Why do you wish to leave your current employer? What makes you a better candidate than the others applying?

They ask you questions like "how would you describe the color yellow to a blind person?', what's your greatest strength/weakness?, what would someone who does not like you say about you? If a close friend were to write a book about you, what would it be called?, what are 3 adjectives to describe you? , describe customer service, What would you change about your last supervisor?...etc
avatar

Flight Attendant

Interviewed at Spirit Airlines

3.7★
Jan 11, 2017

They ask you questions like "how would you describe the color yellow to a blind person?', what's your greatest strength/weakness?, what would someone who does not like you say about you? If a close friend were to write a book about you, what would it be called?, what are 3 adjectives to describe you? , describe customer service, What would you change about your last supervisor?...etc

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Glassdoor has 27,187 interview questions and reports from Attendant interviews. Prepare for your interview. Get hired. Love your job.