Tell me about a time a decision didn't go as planned.
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Name a situation where you had to deliver bad news.
Describe a time when you decided to make a change at work or school that didn't go as planned.
Why do you want to work for USAA
Tell me about a time when you made a poor decision.
Name a time I experienced conflict and how I handled it
Can you describe a time that you went above and beyond the call of duty for a dissatisfied customer. What was the outcome?
Explain a time when you had to deliver news to a customer that was not in their favor.
Everyone makes choices good and bad, tell me about a time that you made a bad choice? What we it, and what did you do in that situation?
Where do you see yourself in 5 years.
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