Give an example of a time when you broken the rules
Cabin Crew Interviews
Cabin Crew Interview Questions
"Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation."
4,779 cabin crew interview questions shared by candidates
Why do you want to work as Cabin Crew for BA? What do you think the main challenges of the job will be? How do you think you will cope with the training? Tell me a time when you have excelled customer service? Tell me a time when you turned a negative customer experience into a positive one? Tell me a time when you have had to stick to rules? Tell me a time when you have broke the rules? What was the impact of this? Tell me a time when you have been under pressure? How did you cope with this? What did you gain from it?
Why BA
Give an example where you have gone above expectations when delivering customer service.
They will ask fro examples of customer service, also when you have gone above and beyond
Give an example of when you have exceeded a customers expectations?
Tell us a time when you have exceeded a customers expectations. When have you broken any rules What do you know about the training?
Describe a time where you have broken the rules and what were the consequences?
Tell me a time you had an angry customer
Descibe the challenges crew face every time they fly
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