One thing that they asked to me is about why teleperformace.
Call Center Agent Interviews
Call Center Agent Interview Questions
"Call center agents are masters of communication. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. When preparing for an interview, make sure you are well-versed in the company's operations and main products. You may also be asked to role-play selling a product or dealing with an irate customer."
2,345 call center agent interview questions shared by candidates
asked my overall typing speed
why do you want to apply for this company?
do you have a previous experience as a call center agent
introduce yourself where you see yourself in 5 years a project you wanna start do you have any past work experience
One of the key things they asked me during the final interview was to do a mock chat with a customer. In the scenario, the customer was inquiring about the status of their package or order. The goal was to see how I would respond professionally, provide clear information, and show empathy while handling the inquiry in a calm and helpful manner.
How would I deal with situations I've come across that I had to deal with from start to finish and the out come .
They did not have any questions - they tell you about the job, and then you give your feedback. This isnt a bad technique, as they can figure out if you're going to be a good fit or not.
Why do you want to work in our company
Give an example of a time that you calmed a customer down who was frustrated, dissatisfied with the customer experience being offered
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