Tell me about yourself.
Call Center Agent Interviews
Call Center Agent Interview Questions
"Call center agents are masters of communication. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. When preparing for an interview, make sure you are well-versed in the company's operations and main products. You may also be asked to role-play selling a product or dealing with an irate customer."
2,345 call center agent interview questions shared by candidates
Describe a time when you were criticism for your work and how you handled the criticism?
What was one challenge you had faced at a previous job?
They asked me why do I want to work for EE and what makes them different to their competitors.
Previous job experience?
Are you looking for just a job or is this a career for you?
Are you hungry ?
they ask me if i work on weekend and i said yes
tell me about yourself
They gave me a very difficult mock call situation. I didn't know the correct response but gave them extremely professional customer service and seemed to do well.
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