Call Center Customer Representative Interview Questions

592 call center customer representative interview questions shared by candidates

Describe a time that was very stressful at one of your previous positions and how did you handle it? What are your career goals? When you have an irate caller, what steps would you take to de-escalate the situation?
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Customer Service Representative (Call Center)

Interviewed at BJC HealthCare

3.6
Apr 19, 2019

Describe a time that was very stressful at one of your previous positions and how did you handle it? What are your career goals? When you have an irate caller, what steps would you take to de-escalate the situation?

You will be asked about at time when you had trouble balancing responsibilities. Your answer MUST be about work confliciting with school, work conflicting with home, or home conflicting with school. They give you those three options for the answer.
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Call Center Customer Service Representative

Interviewed at T-Mobile

3.6
Jun 22, 2018

You will be asked about at time when you had trouble balancing responsibilities. Your answer MUST be about work confliciting with school, work conflicting with home, or home conflicting with school. They give you those three options for the answer.

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