There wasn't really a particular difficult questions. I was well prepared.
Call Center Customer Representative Interview Questions
592 call center customer representative interview questions shared by candidates
in the interview, the hiring manager wanted to know my experience with software, putting together things, figuring out if a tv goes out , what steps do you take to figure out what wrong with it. Basically how well can you explain to someone how to fix, set up, or trouble shoot and issue they are having.
what i would bring to the job?
Describe a time when you were faced with a difficult customer.
What was the time you had a difficult customer?
Explain a time when you dealt with an employee who was hard to work with.
introduce yourself in simple words
i think it was "How will I handle the irate customer?"
When can you start, as we are in a lot of hurry (previously interviewed on the phone to check the language proficiency)
How would you deal with an irate customer?
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