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Call Center Interview Questions

"Call center representatives are masters of communication. Employers are looking for candidates who have superb customer service skill and can easily explain issues to clients without face-to-face contact. In preparation for an interview, make sure you are well-versed in the company's operations and main products. They may ask you to sell them a product or role-play a scenario with an irate customer."

9,646 call center interview questions shared by candidates

Basic questions about previous employment, work detail & how I would rate myself. Background as to former employment & the interviewer shared some of their past work history.Interview was basic questions of past work history, personal opinion, work ethic & what I was thought of by my managers with a few pages worth of questions on handling certain situations.
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Call Center

Interviewed at LaRosa's

3.9★
Aug 13, 2019

Basic questions about previous employment, work detail & how I would rate myself. Background as to former employment & the interviewer shared some of their past work history.Interview was basic questions of past work history, personal opinion, work ethic & what I was thought of by my managers with a few pages worth of questions on handling certain situations.

Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.
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Call Center/Customer Service Representative

Interviewed at Lincoln Heritage Life Insurance Company

3.4★
Feb 4, 2014

Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.

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Glassdoor has 9,646 interview questions and reports from Call center interviews. Prepare for your interview. Get hired. Love your job.